Handling queries and complaints via phone, email and general correspondence Assisting with mail as required Taking and ensuring messages are passed to the appropriate staff member on a timely basis Receive and greet all visitors in a professional and warm manner Assist in any ad-hoc duties, projects, and activities as and when required. Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office Maintain prompt and professional communication with partner bodies/institutes High standard of presentation of the Reception area to visitors and staff. Up-to-date leaflets, copies of Forum, in-and-out board, staff photos, etc Word processing, data entry, photocopying and associated administrative tasks as delegated for National Office staff are completed in a timely, accurate manner * Australian PR or Citizen preferred. You need to have full time working rights for this role